Project Type Archives

This Service Design drove the company’s growth by removing organizational complexities and simplifying the supply chain for customers. This project also included facilitating the team’s initiatives to create solutions to further drive the company’s market share. Challenge: Customer service journey was broken and new products couldn’t secure markets. Project: I mapped the customer journey andContinue reading “Growth driving supply chain redesign”

I reduced employee churn and saved organizational resources through uncovering employee’s unmet needs and redesigning the HR system accordingly. This project fuelled career progression and employee retention within the talent pool. Challenge: Starting a family was a tradeoff for career development in an international organization. Project: I researched, designed, tested and launched a new employeeContinue reading “Time saving talent retention programme”