Project Type Archives

I reduced customers’ lead time for medical equipment delivery and reduced case worker administration with an intuitive web application. The existing process involved case workers posting paper power of attorney forms to customers and then waiting for them to sign and return them before scanning and filing these documents. The process was made even moreContinue reading “Increased productivity through accessible digitization”

I drove the growth of jobseekers converting to suitable training opportunities on Arbetsförmedlingen’s website by creating an MVP of customizable educational paths. Before this development, the experience of navigating further education of over 300 professions was misleading and time-consuming. Challenge: The education paths were too generic and users found it difficult to find the coursesContinue reading “Optimizing enrollment through strategic user flows”

I created a time-saving service for Arbetsförmedlingen’s staff at employment fairs to support their customers to lead their own journey to employment. Many of Arbetsförmedlingen’s customers who attend recruitment fairs were unprepared to meet employers, and this service helped them make the most of the opportunity to secure a job while reducing the number ofContinue reading “Maximizing staff effectiveness with self-serve solution”

This lead qualifying prototype both increases quality leads and reduces staff resources by overhauling the fragmented structure that was difficult for users to decipher. To secure employment Arbetsförmedlingen’s customers with expertise but not grades or certificates required support validating their professional experience which was done manually before this service. Challenge: It was difficult for customersContinue reading “Automated lead qualifying service”